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All jewelry is BRAND NEW. Used items are in good condition unless otherwise stated. I do try and describe all imperfections to the best of my ability. I also combine shipping on multiple orders to save you money. I do NOT do any repairs or resizing on jewelry items. If an item has to be returned for any reason, it has to be sent back in the exact same condition as when shipped. If it has been altered or worked on by another jeweler then No Returns. No Exceptions. I offer a full refund up to 7 days after receipt of your purchase for significantly not as described (SNAD) items. Example= Real Gold vs Plated gold. In addition, once you have worn an item, I can't be held responsible for any claims of missing stones or damage. These jewelry items are graded by  Certified Gemologists. Your satisfaction is important to me, and I will do my best to resolve any problems should any arise. I appreciate your business. Thanks for shopping with me.